Guest Services Managers - high volume cruise ships.
As a key member of the on board management team, leading by example from front of the house, you will have the responsibility of delivering outstanding customer service over and above guest expectations, establishing and driving a positive working environment and focusing on operational goals where training, development, leadership and recognising overall team performance are paramount.
Minimum requirements:
At least 2 years front-of-house managerial/operational experience in large volume hotel, cruise line, or hospitality industry related field
Excellent communication skills
Computer literacy
Ability to mentor, train, coach, handle disciplinary issues
Comprehensive knowledge of customs and immigration procedures
Working knowledge of U.S. cash handling procedures and foreign exchange
Fluent English + additional languages (Spanish, French, German, Italian, Portuguese
